Windows 7 Taskforce

micjustmic wrote on April 4, 2010, 12:37pm

Do you have the latest versions of Intellipoint and Intellitype installed?

Both running on my system and I'm using the magnifier right now (just to test) and I'm having no problems with it at all.

It's right there on screen, doesn't quit and is fully functional and I've been clicking away for the past 15 minutes with it running.

Edit to clarify that I am running IT &IP

Comment edited on April 4, 2010, 2:39pm

Ambious wrote on April 4, 2010, 1:07pm

Yup, using latest version - and the funny thing is that I've used it on two different machines, both with the same issue - so I know it's not something local.
Any ideas on how to further debug this?

RedSign wrote on April 5, 2010, 5:38pm

I have boot running here and use the magnifier here and then. No problem at all with it.

micjustmic wrote on April 5, 2010, 6:08pm

Ambious, could you post a short video of this happening?

And do you have any other screen utilities or "Ease of Access" utilities running?

Ambious wrote on April 5, 2010, 6:48pm

No other options on.
I'm trying to think of other similarities between my two machines and can't think of any. One is a laptop and the other a desktop.

I will post a video shortly, just have to install Camtasia again.

Comment edited on April 5, 2010, 10:53pm

Ambious wrote on April 5, 2010, 9:16pm

Here's a short video, thanks for helping:

http://www.youtube.com/watch?v=RBRBXrKtLRI

micjustmic wrote on April 5, 2010, 10:38pm

I have tried everything to reproduce this, to no avail.

I wish I could help, all I can say is try extracting the magnify.exe file from your installation disk and replace the existing copy.

Also, hunt down the registry settings for the magnifier and, after backing them up, delete them and see if it'll replace them, and prehaps fix what's wrong if it does.

If it won't start, simply restore them from the backup and at least you're back where you started so you can keep searching for the solution.

You may want to send this one to Microsoft for help, as this isn't a help forum.

On 4 real machines and 5 virtual machines, I can't get any of them to do what yours is doing.

Ambious wrote on April 5, 2010, 10:43pm

I have to admit, this negates all logic, and the fact that it happens on two different machines makes me think it must be some 3rd piece of software I'm using other than Intellipoint. Next thing I'm going to do is a clean install, then intellipoint, and then one by one install my usual programs and try magnifier. It may take ages, and maybe never help anyone, but at least it'll stop me going mad and blind.

micjustmic wrote on April 6, 2010, 12:09am

Try it in a virtual machine first, before you hose your current system.

Ambious wrote on April 6, 2010, 5:46am

Yeah, planned as much.
I WAS planning to re-install my laptop anyway though, so I might give it a go along the way.

Ambious wrote on April 6, 2010, 1:40pm

Just tried a virtual machine, and turns out you can not install intellipoint on a VM, so I can't reproduce it on a VM after all.... I'll have to do the entire thing on my laptop.

By the way, if I kill the "ipoint.exe" and "itype.exe" applications (the intellipoint and intellitype), the problem goes away too, so it has to do with those two somehow.

Comment edited on April 6, 2010, 3:41pm

Ambious wrote on April 10, 2010, 12:35pm

Ok, so I did a clean install of Windows on my Laptop, and after doing nothing but Windows Updates, I installed IntelliPoint - and the problem still exists!!!
Again, this is with NO 3rd PARTY SOFTWARE!
Could my Magnifier.exe be corrupt? Can anyone send me theirs (x64)?

Comment edited on April 12, 2010, 12:34pm

Ambious wrote on April 12, 2010, 11:35am

Update:
Just claen installed using a DIFFERENT installation DVD, and still - the same issue persists. After installing only IntelliPoint, Magnify will quit on 'click'.

RyanB86 wrote on May 26, 2010, 4:44pm

Ambious you're magnifier isn't corrupt.

I had the same problem, exactly, and then unistalled IntelliType, the magnifier works again.

Personnaly I don't need IntelliType, so I can live without it.

Cheers,

Ryan.

RyanB86 wrote on May 26, 2010, 4:45pm

I don't understand why it's working for micjustmic.

Maybe he has a 64bit PC ? Or a different version of IntelliType.

Cheers,

Ryan.

RyanB86 wrote on May 26, 2010, 5:57pm

But, can you please post your PC configuration here, to see if it can be a conflict beetween something you have and intellitype. For e.g. the Nvidia software ...
You can use the free software "Speccy", to do this.

Here is mine :

Operating System
MS Windows 7 Home Premium 32-bit
CPU
Intel Core 2 Quad Q6600 @ 2.40GHz 69 °C
Kentsfield 65nm Technology
RAM
3.0GB Dual-Channel DDR2 @ 333MHz 5-5-5-15
Motherboard
PEGATRON CORPORATION Benicia (CPU 1)
Graphics
ASUS VK266H @ 1920x1200
512MB GeForce 8600 GT (ASUStek Computer Inc) 82 °C
Hard Drives
488.39GB Seagate ST3500630AS (SATA) 42 °C
Optical Drives
HL-DT-ST DVD-RW GSA-H60L
PIONEER BD-ROM BDC-202
Audio
Realtek High Definition Audio

Comment edited on May 26, 2010, 7:57pm

Ambious wrote on May 26, 2010, 6:33pm

I have this issue on two separate computers. One is:

(Custom Build)
Intel Core2Duo E8500 3.18 Ghz
Asus P5E Motherboard (Intel X38 Chipset)
2 x 2048MB Kingston HyperX DDRII @ 800Mhz
Gigabyte GeForce 8800 GT 512Mb
Windows 7 Ultimate 64Bit

The other is:

(Laptop)
Dell XPS M1330
Core2Duo T8300 2.4Ghz
2 x 2 Kingston DDRII @ 800Ghz

Both have the same issue, only when IntelliType OR IntelliPoint are running (if I kill the tasks, it doesn't happen).

RyanB86 wrote on May 26, 2010, 6:38pm

Is the graphic card on the labtop also a Geforce ? Cheers.

Personnaly I think it's just IntelliType the problem, maybe they have another versions than ours. Or the version of Windows 7 they have is different, I don't know ...

For me the problem is IntelliType.

Ambious wrote on May 26, 2010, 7:19pm

Nope, it's an Intel integrated GPU.
I also think it's just a software bug.
I've tried on several different versions of Windows, several different SKUs, several different hardwares - all on clean installations, always with latest versions from MS website. Always the same issue. It's easily reproducable.

Comment edited on May 26, 2010, 9:19pm

RyanB86 wrote on May 26, 2010, 7:49pm

Yep, maybe they don't have the latest version from the website.


Comment edited on May 26, 2010, 9:49pm

Ambious wrote on September 15, 2010, 6:37pm

An update to anyone still following this thread:
The new version of Intellipoint/Intellitype (8.0) solves this issue permanently :-)
Just download it from the MS website, or Windows Update.
Cheers, and thanks to MS for following up on this bug :-)

finnsk3 wrote on September 8, 2011, 7:41am

Update. I have this exact issue with the latest version of intellitype (8.2). This is really annoying as I use magnifier a lot and use the play/stop etc. buttons on my keyboard so I need the driver. I am a software developer and have spend hours trying to get magnifier to work but was unsuccessful. I was unable to find another decent magnifier out there so I wrote my own magnifier software to get past this issue.